Need Help With Your Laser?
Some problems take a quick phone call. Others are easier to solve when we can see what's happening. Our team is here to help you find the right solution and get back to work.
Phone Support
Talk directly with our U.S.-based team about laser operation, maintenance, troubleshooting, and software questions.
Email Support
Send us a description of your issue along with photos, screenshots, or error messages when available.
FaceTime & Remote Assistance
We can use FaceTime to see your machine or TeamViewer to help with software and settings when needed.
On-Site Technical Service
Some repairs require hands-on attention. Contact our team to discuss available service options, scheduling, and costs.
Laser Support Resources
Find helpful guides, software, manuals, and project resources to get the most from your Rabbit Laser machine.
Frequently Asked Questions
Find answers to common questions about laser machines and operation.
Materials Guide
Learn which materials you can cut, engrave, or mark with a laser.
Before You Contact Support
To help us resolve your issue faster, please have your laser machine model and a brief description of the problem ready. Photos, screenshots, error messages, or a short video can also help our technicians understand what's happening.