Tech Support

Laser Tech Support - Tutorials, Samples, Drivers, & More

Field Service, Downloadable Engraving & Cutting Projects, Troubleshooting, and more.

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Why Laser Tech Support Is Important

Laser engraving and cutting machines can be tricky to maintain and troubleshoot on your own. When issues arise, it can be frustrating and time-consuming to fix them by yourself. That's where our laser tech support team comes in. They're ready to provide prompt and effective assistance, helping you diagnose and solve any problems with your machine.

Call our customer service representatives at 513-217-5707 for more information.


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Tech Support Important Contact Information

Our organization maintains a near-constant online presence, committed to offering unparalleled technical support for our existing customers. Our support channels are diverse, including email, phone calls, text messaging, MSN Messenger, and remote online computer support.


  • Email Support: Our competent technicians stand ready to answer your questions, providing timely responses that range from instant to overnight, based on the complexity of the issue. Email allows for comprehensive problem description, giving our team sufficient time to investigate and devise a comprehensive solution. Feel free to contact us at ray@rabbitlaserusa.com or carole@rabbitlaserusa.com.


  • Phone Assistance: Designed for those moments when you're facing an urgent issue and need immediate help, our phone support is ideal. Whether our technicians are in-office or not, or even if a computer isn't immediately accessible, phone support provides quick resolution to most queries. Dial 1-513-217-5707 to get the assistance you need.


  • Text Messaging: As a convenient alternative to email, text messaging offers an excellent support option, especially when our technicians are on the go. Please initiate contact through our office; our team member Carole can relay text messages to the relevant technician.


  • MSN Messenger: Ray is frequently available on MSN and can be easily reached. You can contact him using his email address: ray@rabbitlaserusa.com.


  • Online Computer Connection: For certain issues, the best approach may be for our technician to temporarily access your computer. This allows our team to swiftly install software, drivers, configure settings, run diagnostics, and more. With your permission, our technician can say, "Let me show you this..." and demonstrate the solution in real-time on your screen.


  • TeamViewer PC Control Service: To facilitate our online support, we have transitioned to using TeamViewer for remote PC control. Here is the Link to TeamViewer.


Remember, your satisfaction is our priority, and we're dedicated to keeping your experience seamless and hassle-free.


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