Contact Information
Whatever your concern, we welcome you to contact us. Please feel free to email us with your detailed questions. For a quick answer, just give us a call. Thank You...
Tech support
Our company has people on-line most all of the time. Current customers can get tech support through email, phone calls, MSN messenger, and on-line computer connection.
- Emails - Technicians can responded to the questions within minutes or overnight ... as reasonable. This can be the most detailed situation. It gives the technician plenty of time to research the problem and present a full solution. ray@rabbitlaserusa.com ... carole@rabbitlaserusa.com ... Bryan@rabbitlaserusa.com
- Phone Calls - Normally for people that feal so stuck they got to have full attention NOW .. This is great no matter if the tech is in the office or not... Has a computer available or not. It is generally a question that can be solved within a minute. 1-513-320-2748
- Text Messaging - This is quite an alternative to emails. It also works great for when Ray is out of town. 1-513-320-2748
- MSNMessenger - Ray is often on MSN and can be contacted easily. Ray's contact information is the email address. raymondlawrencescott@hotmail.com
- On-Line computer connection - Sometimes the situation just calls for the ability for a technician to take over the customer's computer. This works great when the technician needs to quickly install software, driver, configuration, diagnostics ...etc. We know that it could be very convenient for the technician to just say, "Let me show you this...".
- Connection to a customer computer can be innitiated with the following "Help Desk" software program.
- HelpDeskVNC at Home Office ..
- HelpDeskVNC with Ray at Rabbit Office/Warehouse ..
- HelpDeskVNC with Tech Desk at Rabbit Office/Warehouse ..
- HelpDeskVNC with Ray at House ..
The "Help Desk" software is a utilization of the UltraVNC SC(SingleClick) system as a customizable mini UltraVNC server for download. This is very convenient for help desk support because the customer doesn't need any preinstalled remote control software. The customer just needs to download the scottware_UVNC_HelpDesk.exe file (UltraVNC SC mini-file) and start remote controlling. At the end of the remote control session, UltraVNC SC deinstalls itself and leaves the computer without additional software. The connection is secure because the customer innitiates the program... and requests connection to the technician. UltraVNC is Free and distributed under the terms of the GNU General Public License. The connection has been tested to be completely safe. There are no spy-ware files.
- Some older computers may still not have the one support file needed to run the Help Desk software..
MSVCP60.dll
Some maps to get to Rabbit Laser USA... For local pickups.
- Local Map, 1-mile wide
- Local Map, 10 miles wide
- Southwest Ohio Map
- Local States Map
|
Our Distributors are:
|
- Rabbit Laser USA Home site
601 N. Verity Parkway
Middletown, OH 45042
(513) 217-5707 Main Offices and Warehouse
|
|
Referrals from HAPPY customers (distributed by Rabbit Laser USA)
|
- USA Sports Medals
Tim Quinn
www.usasportsmedals.com
Toll Free: (866) 941-6042
Local Number: (216) 941 6042
|
- Moosewood Company: Makers of "Lo-Glo"
Mark Alger
www.lo-glo.com
3250 N. Eves Dr
Palmer, Alaska 99645
(907) 232-5668 (cell only)
|
- JC Signs and Graphics
Jim Cota
www.jc-signs.com
104 4th Ave. N.
Foley, MN 56329
(320) 968-4444
(320) 968-4447 Fax
|
- new
New Name
New Website
New Street
New City, State
New Phone
|
- PartyTown Rhode Island
Tammy Bessette
www....
179 Front Street
Woonsocket, RI 02895
(401) 769-9555
|
- AZ Model Works
Tim Oxley
www.azmodelworks.com
azmodels@cox.net
18405 N. 55th Dr.
Glendale, AZ 85308
(602) 535-4606
|
We are currently looking for more distributors and sales offices throughout the USA.
Please contact us if you would like to be a distributor of our product lines.
Raymond L. Scott
Owner / Engineer
Ray@RabbitLaserUSA.com
(513)320-2748
** Payment Methods and Leasing Options **
