Customer Stories... Deliveries and Continuing SUCCESS.
Sometimes we have adventures with our customers that we just NEED to share. This is a page that will be continually under construction...
When we started delivering laser machines, we found that it wasn't always so cut and dry.. Take the machine inside, connect the parts, turn it on, tell the customer how to use it.. Wow , that would be too easy. Every customer has a different place for the machine to be setup at, a different use for the laser machine, and a different expectation for how it is going to happen. I am glad we all can have a great sense of humor to get by the tough work and then be serious to learn the operations of the machine. An easy delivery is usually rolling the laser machine out of the trailer, down the ramp, through a double door, and into the room where a vent and electric outlet is already prepared.. How often does that really happen.. 1 out of 50 times.
After the first several "Wierd" installations, I decided to carry a digital camera for taking pictures of odd installations, finished installations, and Customers. I have taken laser machines into buildings in some wierd ways.
**We have lifted a machine up 4 feet, through a window, and across the workdesk.(They will have fun getting that out of there some day.) **We thought the machine would fit into the back room, but the door wasn't wide enough.. I went to get a tape ruler.. when I got back, Chuck was already tearing out the door frame. He said, "We needed a bigger door here anyway."
**The front door wasn't big enough, so it went up the freight elevator, through someone else's wood shop, down a hallway, throgh a smaller door, and then to the other end of the office. Let's do some better planning next time.
**We didn't have a forklift or extra help, so the customer decided to use two 2x10 boards as a ramp from my truck bed up to the dock. Wobble, wobble... Need I say more?
**We had six guys to lift an RL-60-9060 up to the building's doorway that was 5 feet off the ground.. No Ramp.. No steps. That was an odd place to put a door. ??
**Moving the laser from the trailer to the house was no problem, but I thought it should have been impossible to get the trailer to the house. The house was up the side of a mountain.. It was deep in the woods through a tiny, curving road. .. and the back porch had a view that made the house worth the trip up the mountain.
**Me and two old men taking a laser machine down a stairway that was only 32 inches wide... Dent the laser machine, but don't break a hip.. Please!
**Maybe some delays, but nothing will stop the delivery. No ice, nor rain, nor spinning my truck and trailer on I70 in the middle of a bridge .. in the middle of a January snowstorm.. Nothing will stop the delivery. (It took me three weeks to get the courage to tell my wife about that incident.) the truck got some "character" marks from that spin.. and then the fuel lines froze. I learned what "Heat" and "Heet" is and how cold it really gets in Minnisota. WOW!
Kevin and Debbie have a self-storage company and decided to use their extra office space to run an embroibery shop. They just added the laser machine and are looking forward to making awards, lasered denim, and other novelties.
Training at the Space Mann's facility.
Tammy proudly holds up her name tags. Tammy was one of my first customers.. I was in town and decided to stop by for a visit. I ended up doing a re-alignment on the laser beam, replaced the mirrors, and gave her some more training on the software.. A great customer. You can visit her store(Party Town) in Woonsocket, RI.
Dale and his assistant show off the stuff they made while I did the delivery, setup, and training. The primary need for his company was to engrave onto stainless steel with "Thermark". After verifying the Thermark works great, Dale started grabbing anything else he could engrave on. You can see that he pulled a tile off of the floor, cut a piece of wood off a skid, and even took the mirror out of the men's restroom. This man was excited and very pleased with the results.
Mike is my kind of guy. He uses "drops" (scrap material) from his daytime employer's production processes. The wood is engraved and cut to make items for his business.
Josh and his wife own the company RPI, in which they now use the laser for making parts and movelties.
Jeff (Jay) makes "Journey Signs" for the major moments in a persons life and how far the crossroads are from your home.
Mark and his team operate an airbrush company in Panama Beach, FL. His hands might look empty, but he is holding up a plastic template for airbrushing T-shirts.
This lasered template took just over a minute to cut... The previous method was to use an exacto knife and took over 30 minutes for the artist to manually cut.
We never know where we will have to put the laser machine. This one was a surprise, but we did borrow a forklift from a friendly business neighbor.
Vince Biondo came to get his RL-60-9060 (60 watts, 36"x24" work area). We gave him lots of training here, proved it could do the work he needed, and loaded it into his truck for him. He got here around 1PM.. (20 minutes after I got back from an all-night (17Hours) drive from Florida)...Vince was super interested in learning about the machine as much as possible... His departure was also extra late, but he wanted to get all the training I could give.. (before I ran out of energy and just had to go get some sleep.) Vince runs a custom machine shop and is adding this to his army of machines to serve the customers.
Tom Cleland purchased the RL-80-1290 (80 watts, 48x36 inches). He is using his machine to make RC airplanes from foam-board. Tom also produces high-end acrylic swirl blanks for pen kits. He then engraves the acrylic pens however the customer asks.
Steve Hess and his wife produce custom pens and pencil kits. These kits are extra special. The wooden section of the pen is actually a puzzle of many kinds of woods. Steve has plans to make "Entarsia" sytle kits for inlaying on the pen body.
Sean and Mike just started a company to do custom engraving.. and more edge-lit glow signs. These guys are"Super Stoked" about the endless opportunities.
Heritage Signs uses the 120 Watt laser to cut acrylic contours and specialty engraving.
Gary uses his RL-40-6040 (40 Watts) to engrave pens and pencils. Gary has perfected a way to encase carbon fiber into epoxy resin .. no bubbles.. The resulting pens look great. Also see the mirror and other pens he makes.
Mike Daniels is supposed to be retired, but he just can't quit. He now spends his time making custom fishing poles. He turns the handles in his lathe. He hand wraps the loops and threads.. Then he engraves your name and favorite fish into the handle... These things are beautiful. I think he needs a web site, but then it would be work again.. I don't know what he calls it now.
Moving the laser machine into Mike's house was one of the toughest I have done. The machine had to come apart so that it could fit through the 32 inch doorway. It then went into a short entrance and immediately down the stairs to the basement. The bottom of the stairs had barely enough room to stop, twist, and lean toward the small workshop. You can find all the pictures for this in this directory .. MikeDaniels move downstairs to the workshop Mike says I have to put his daughter's picture on here too... So here you go, Mike.
Tim Quinn runs Celtic Awards in Cleveland, Ohio. They specialize in molded awards, beveled glass, custom routed items, and lasered novelties. Tim is a great guy to do business with. He understands how business is more than money. Tim purchased a router from us and then just had to have a laser machine too. www.usasportsmedals.com
Tom owns kiosks in a few malls in North Carolina. He and his wife sell mirrored acrylic decorations in place of a car's front license tag. Tom would also love to sell you a Lamborghini-style kit car. Tom loved his machine so much that he bought another one just two months later. One machine to cut the blanks and the other do custom inlays and engravings.
Rodney Tartsah is a coach and arts teacher at a middle school in Oklahoma. He stretched his dollars far and we cut our prices deep to make sure his school got a nice laser machine. Now every teacher is asking for a laser project... I think maybe he will be a new "Big man on campus". Rodney and his school staff put us to the test on how to work with educational Purchase-Orders.
Bambi Bell enjoys going with her guy and son to the races... The deal is that Jason (14 years old) is racing quads against guys a few years older than he is.. and he is winning. Bambi is pushing to improve the quality of the awards and push into other markets of laser angraved novelties and "scratch art".
Bambi and Mark have a small(cozy) home just East of Tulsa, OK. As soon as I go to her home, I got worried if the laser machine would fit. There weren't any stairs to worry about, but the doorways and extra tight turns in the hallway had me scared. Before we took the laser machine apart, I wanted to make sure. I measured with a tape ruler.. I still wasn't convinced. I actually measured and cut out a piece of cardboard box and took it through the doors and hallways to see if it would really fit. This was proof to me that the RL-60-9060 will fit into any house. We tipped the main section of the laser machine on it's end and placed it on a moving castor-dolly. I was so impressed that I had Jason taking pictures of us scooting the machine and twisting it around the tight corners of the hallway. Maybe Jason should also get a job as poparazzi. ... He can balance ontop a jack with one foot, swing a bungee cord, and takes pictures too.. Maybe he sounds goofy, but he can ride a quad like nothing I ever saw. I am sure that he is Bambi's heart and inspiration.
John McNerny is part owner of an internet-based hobby store. They will be using the laser to cut model rocket fins, parachutes, RC airplane kits.. and anything else they can think of. John says he predicts his biggest problem will be to keep the employees' personal projects to a minimum.
Don Roberts owns American Plastics, a laser-cut plastics store in Columbus, Ohio. Don had purchased his first Rabbit laser machine a few years earlier from another supplier. That laser machine was accidentally caught on fire. Because Rabbit Laser USA keeps laser machines in stock in Ohio, we were able to get him back working and into business within a few days. On some evenings and weekends, Don's workshop turns into a garage for working on his car hobby. Don is a big guy... VERY nice guy.
Rudy Ambra owns a printing advertising company in the southern tip of Florida. He is a great business man.. studies his investments well. Rudy uses the laser machine to make novelties for his customers. I am sure that he will be making advertisement brochures for me ...some day soon.
John and Sandra run a design and prototyping service in New York City. They use the laser machine for making models of buildings and other advertisements. Moving their machine into their office is featured in our tutorial for how we moved a BIG machine through a narrow passageway.
Jim Cota and his wife are the heart and sole of JC Signs of Minisota. They make nearly any sign that can be made.. And he makes life fun. He was so excited after he got his laser machine that he started engraving and cutting anything he could find. ..Wood, vinyl, leather, glass. He got so good that he cut his name into his old leather jacket... Key word is "cut" ...Oops! It was a grand learning experience. There is lots of fun with this guy and his loving wife. Really... Jim has gotten VERY, VERY good at using his laser machine. www.jc-signs.com